This article at CIOZone titled; The Enemy Is Complexity is geared at larger enterprises, but complexity is too frequent in the small to mid market as well.
The almost certain culprit is complexity,” says Sessions. “Complexity seems to track nicely to system failure. The more complex a system is, the harder and more costly it is to work on that system.
The SMB Takeaway
In the small to medium enterprise, IT assets such as servers and software seem to multiply like rabbits. They are often purchased for one particular job or solution, and no one checks to see if the new purchase is either necessary, or possibly even duplicating existing IT assets.
Either way – things cost more operationally, and are more likely to break.