Rob England pointed out this phenomenal 1998 paper by R.I. Cook at the Cognitive Technology Laboratory with the same title as this post.
I have written before that IT systems are inherently complex.
And this complexity?
Well as Dr. Cook states;
This is where system performance tends to deteriorate, becomes difficult to predict, or cannot readily be recovered
The paper referenced above is not about IT – it is written about any complex system (ie power generation)
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