This one is for IT staff or service providers in the small to medium business space. When an IT service failure occurs, the following steps will assist in resolving the incident;
Step 1: Communicate
Step 2: Initial Discovery
Step 3: Communicate
Step 4: In Depth Discovery
Step 5: Communicate
Step 6: Commence Recovery
Step 7: Communicate
Step 8: Restore Service
Step 9: Communicate
You can get updates to this blog by clicking the RSS icon on the Home Page!